1. Who We Are

Weaver Car Storage Ltd (“Weaver Car Storage”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly, securely and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Weaver Car Storage provides secure vehicle storage and associated vehicle services from our facilities in Garston, Liverpool.

If you have any questions about this Privacy Policy or the way we process your personal information, you can contact us at:

2. Information We Collect

The information we collect depends upon your relationship with us and the services you use.

Information You Provide

• Your name
• Address
• Email address
• Telephone number
• Emergency contact details
• Vehicle registration, make, model and other vehicle information
• Vehicle value
• Vehicle condition information
• Vehicle photographs and inspection records
• Storage requirements and access instructions
• Booking and contract information
• Payment and billing information
• Information provided through our website, enquiry forms and customer portal
• Emails, WhatsApp messages and other correspondence with us
• Records of telephone, electronic and other communications where appropriate
• Instructions and requests relating to vehicles stored with us

Vehicle Records and Photographs

We may photograph or record the condition of vehicles in connection with their storage and any services we provide.

This may include photographs taken on arrival, during storage, during an inspection or appraisal, following an incident, when work is undertaken, and when a vehicle is collected or leaves our custody.

Photographs may include the vehicle's bodywork, wheels, interior, registration number, existing damage and other relevant details.

These records are used to document vehicle condition, provide our services, maintain accurate records and assist in resolving any subsequent questions, complaints, insurance matters or disputes.

Information Collected Automatically

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and similar technologies
• Analytics information
• Account and security logs relating to our online systems

Site Security Information

Because we operate secure vehicle storage facilities, we also collect information for security, safety and access-control purposes, including:

• CCTV footage
• Vehicle movement records
• Number plate and vehicle identification information where applicable
• Site access records
• Visitor records
• Staff access records
• Security system events and logs

We also operate facial-recognition technology for authorised members of staff. Further information about this is provided below.

3. CCTV and Site Security

CCTV is operated throughout and around our premises for the purposes of:

• Protecting customers' vehicles and other property
• Protecting our staff, customers and visitors
• Preventing and detecting crime
• Investigating security incidents
• Monitoring access to secure areas
• Investigating accidents, damage, complaints and disputes
• Assisting insurers, legal advisers and law-enforcement authorities where appropriate

CCTV may capture customers, staff, visitors, contractors, vehicles and other individuals entering or passing through monitored areas.

Access to CCTV footage is restricted to authorised persons and may be disclosed where reasonably necessary, including in connection with an incident, insurance claim, legal dispute, criminal investigation or lawful request from an authority.

CCTV footage is normally retained for a minimum of one month. The actual retention period may be longer depending on the configuration and capacity of our security systems and our operational and security requirements.

Where footage relates to a particular incident, investigation, complaint, insurance matter, legal claim or law-enforcement request, it may be extracted and retained separately for as long as reasonably necessary for that purpose.

4. Facial Recognition and Biometric Information

Weaver Car Storage uses facial-recognition technology as part of the security arrangements at our premises.

Facial recognition is used for authorised staff and is not used as a method of customer access.

The technology may process facial images and biometric information in order to recognise or identify authorised members of staff and support the security of our premises, vehicles and other assets.

Where biometric information is processed for the purpose of uniquely identifying an individual, it is treated as special-category personal data and receives additional protection.

We only use biometric information where we have identified an appropriate lawful basis and applicable condition for processing special-category personal data.

Access to biometric information and facial-recognition systems is restricted to authorised personnel and relevant technology providers where necessary for the operation, maintenance and security of those systems.

Biometric information will be retained only for as long as it remains necessary for the purpose for which it was collected. Staff biometric enrolments will be periodically reviewed and should be removed when they are no longer required, including where a member of staff no longer requires access to the relevant premises or systems, unless there is another lawful reason for retention.

We maintain appropriate technical and organisational measures designed to protect biometric information against unauthorised access, loss, misuse or disclosure.

5. Customer Portal and Online Services

Where you use our customer portal or other online services, we may process information including:

• Account and login information
• Contact details
• Stored vehicle information
• Bookings and appointments
• Vehicle access, collection and drop-off requests
• Messages and instructions
• Uploaded photographs or documents
• Account activity
• Security and access logs

This information is used to provide and administer our services, communicate with customers, maintain security and keep an accurate record of instructions and activity relating to stored vehicles.

6. Communications

We may communicate with customers and other individuals by telephone, email, WhatsApp, our customer portal and other appropriate communication channels.

We may retain relevant communications as part of our business and customer records. This allows us to:

• Maintain an accurate history of customer instructions and requests
• Provide and administer our services
• Confirm vehicle access, movements and collections
• Resolve queries and complaints
• Protect our legitimate business interests
• Establish, exercise or defend legal claims
• Maintain appropriate records of our dealings with customers

Communication records are retained for as long as reasonably necessary for the purposes for which they are held and may be retained for longer where they remain relevant to an ongoing customer relationship, dispute, complaint, legal claim, insurance matter or another legitimate and lawful purpose.

7. How We Use Your Information

We may use personal information to:

• Provide and administer vehicle storage services
• Process bookings and storage agreements
• Manage customer accounts
• Identify vehicles and maintain vehicle records
• Arrange vehicle access, drop-offs and collections
• Record vehicle condition
• Provide requested vehicle-related services
• Process payments and invoices
• Communicate with customers
• Maintain records of customer instructions
• Operate our customer portal and website
• Maintain the safety and security of our premises
• Prevent and investigate crime, fraud and unauthorised access
• Investigate incidents, complaints and disputes
• Handle insurance and legal matters
• Improve our services and systems
• Maintain appropriate business and accounting records
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims
• Protect our customers, staff, vehicles, facilities and assets

8. Our Lawful Bases for Processing

Depending upon the circumstances, we process personal information on one or more of the following bases:

Performance of a Contract

Where processing is necessary to enter into or perform our agreement with you, including managing your vehicle storage, account, bookings, payments and requested services.

Legal Obligation

Where we need to process or retain information to comply with legal, tax, accounting, regulatory or other statutory obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

• Operating and securing our vehicle storage facilities
• Protecting vehicles and other property
• Preventing and investigating crime and fraud
• Maintaining accurate customer and vehicle records
• Managing our business
• Responding to complaints and disputes
• Establishing, exercising or defending legal claims
• Improving our services, systems and security

Consent

Where consent is the appropriate lawful basis, we will obtain it before processing the relevant information. Where processing is based on consent, you may withdraw that consent subject to applicable law.

Special-Category Information

Where we process special-category personal information, including biometric information used for identification, we will also identify an appropriate condition under applicable data protection legislation.

9. Sharing Your Information

We do not sell or rent personal information.

Where necessary and lawful, we may share relevant information with:

• Payment providers
• Accounting and invoicing providers
• Insurers and insurance advisers
• IT, hosting and technology providers
• Security, CCTV and access-control providers
• Communications providers
• Professional advisers, including solicitors and accountants
• Approved contractors and service providers where required to provide services requested by you
• Vehicle maintenance, repair, MOT, detailing, recovery or other service providers where you have requested or authorised those services
• Regulatory bodies
• Courts and legal representatives
• Police and other law-enforcement authorities
• Other organisations where disclosure is required or permitted by law

We only disclose information that is reasonably necessary for the relevant purpose.

Where another organisation processes personal information on our behalf, we require appropriate arrangements to protect that information.

10. International Data Transfers

Some technology and service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation and that appropriate safeguards are in place where required.

11. Data Security

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Our security measures may include:

• Restricted access to information
• Password-protected systems
• Access permissions
• Secure storage and backups
• CCTV and physical site security
• Staff access controls
• Controlled access to security and biometric systems
• Monitoring and logging of relevant system activity

Access to personal information is restricted to people who have an appropriate business need to access it.

No electronic storage or transmission system can, however, be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, accounting, insurance and business requirements.

Our retention periods vary depending upon the type of information and why we hold it.

We may retain particular information for longer where required by law or where reasonably necessary in connection with an investigation, complaint, insurance matter, dispute or actual or anticipated legal proceedings.

13. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Provide essential website functionality
• Maintain security
• Remember appropriate preferences
• Understand how our website is used
• Measure and improve website performance

Where consent is required for non-essential cookies or similar technologies, these technologies will only be used in accordance with applicable requirements.

You can also control cookies through your browser settings.

14. Your Data Protection Rights

Depending upon the circumstances and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based upon consent
• Raise a complaint about the way your information is processed

These rights are not absolute and may be subject to exemptions or other legal requirements.

For example, we may be entitled or required to retain certain information despite a request for deletion where it is required for legal, regulatory, contractual, security or claims-related purposes.

To exercise your rights, contact:

We may need to verify your identity before responding to certain requests.

15. Third-Party Websites

Our website and online services may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of independent third-party websites, and you should review their privacy information separately where appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, business operations or legal requirements.

The latest version will be published on our website together with the date it was last updated.

17. Contact Us and Complaints

If you have questions about this Privacy Policy, wish to exercise a data protection right or have concerns about the way we process your personal information, please contact:

We will aim to resolve any concerns directly.

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.