1. Who We Are

Weaver Car Storage Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

If you have any questions regarding this Privacy Policy or how we process your data, please contact us using the contact details provided on our website.

2. Information We Collect

We may collect and process the following information:

Information You Provide

• Name
• Address
• Email address
• Telephone number
• Emergency contact details
• Vehicle details, including registration, make, model, value, condition, and photographs
• Payment and billing information
• Information submitted through enquiry forms, booking forms, customer portals, and email correspondence

Information We Collect Automatically

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics information

Security Information

For the security of our facility, we may collect:

• CCTV footage
• Facial recognition and identification data captured by our security systems
• Vehicle movement records
• Access logs and visitor records

3. How We Use Your Information

We use your information to:

• Provide vehicle storage services
• Process bookings and contracts
• Manage customer accounts
• Arrange vehicle access and collections
• Process payments and invoices
• Communicate with customers
• Improve our services and website
• Comply with legal obligations
• Protect our customers, staff, facilities, and assets

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

• Payment providers
• Accounting and invoicing providers
• Insurance providers
• Approved contractors and service partners where required to provide requested services
• Regulatory, legal, or law enforcement authorities where required by law

All third parties are expected to process your information securely and in accordance with applicable data protection legislation.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information.

These measures include:

• Restricted access to data
• Password-protected systems
• Secure storage and backups
• CCTV and site security systems
• Staff access controls

While we take security seriously, no electronic storage or transmission system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil legal, accounting, and regulatory requirements
• Resolve disputes
• Enforce contractual agreements

Security footage and access records may be retained for operational and security purposes.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, enhance user experience, and analyse website performance.

You can manage or disable cookies through your browser settings.

9. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Request a copy of your data
• Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised date shown at the top of the policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact Weaver Car Storage using the contact details provided on our website.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: www.ico.org.uk